For the purposes of the General Data Protection Regulation and all other relevant legislation, Alison Craig Coaching Ltd (‘we’ or ‘us’) is the ‘data controller’ (ie the company who is responsible for, and controls the processing of, your personal data). Registered offices: 4 Constantine Close, Eastleigh, SO53 2BQ.
Personal data we may collect about you
Information that you provide
Personal information about you (such as your name, email address, phone number) will be obtained, whenever you complete forms on the Website.
We will also obtain personal information you provide when you send us feedback, post material, contact us for any reason and by any medium, sign up to a service, enter into a contract with us, share information via the website’s social media functions, enter a competition, complete a survey, report a problem with the website.
As data processors for our clients, under the basis of contract, we may record client’s employee details: Name; Company; Corporate email; Phone; Company position
We may supply the above data to our approved 3rd party suppliers, as agreed under contract. All 3rd party suppliers are GDPR compliant, and have privacy policies in place.
The data collected is assumed to be authorised by the individual as part of the contract of employment between the individual and the client. It is the clients’ responsibility to inform the individual how their data will be used (different clients’ use the data in different ways).
It is unlikely that we shall need to request sensitive personal data from you but should we request such data, we will give you additional information as to why we are requesting the sensitive personal data and how we will use it and obtain your consent if required.
We may retain a record of any contact you make with us.
Personal Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his/her data;
• receive on his/her behalf and data protection notices;
• give consent to any transfer of his/her data;
• monitor how many times you use the Website, which pages you go to and traffic data. This information helps us to build a profile of our users.
• recognise you whenever you visit our Website (this speeds up your access to the Website as you do not have to log on each time);
• obtain information about your preferences and online movements on our Website;
• carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests;
• make your online experience more efficient and enjoyable.
Our cookies do not track user movement once you leave our web site, except for noting your destination address.
We also review data and information contained in log files located on our web server, which record the date and time of each visit to our web site, the user’s IP (internet protocol) address, the referring IP address or domain (the prior web site visited), and the files viewed on our web site (including HTML pages, graphics, etc.). We use log file information to analyse data in the aggregate to determine the trends and usage of our site. We cannot correlate the log data to identify specific users.
We do not, and will not, disclose, sell, rent or share any information derived from log files with any third parties.
Consent (browser settings)
Third party cookies
We work with third-party suppliers who may also set cookies on our Website, for example Google, Facebook, Twitter, YouTube and Adobe Flash Player which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.
Keeping your data secure
We use suitable physical, technical and organisational measures to safeguard your personal data, including storing your personal data on secure servers.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Storage and retention
When you provide information, we will enter and store it in our database and use it to contact you to continue to discuss business, services and products which may be of mutual benefit.
When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers or on secure, encrypted databases within the UK.
We will retain your data for only as long as it is needed for our business purposes, unless:
• You ask us to delete the data we hold
• The original purpose for processing the data is no longer relevant or cannot be performed any more.
• The data is no longer up to date or accurate
How we use your personal data
We collect your data exclusively to carry out our work, serve you, and to communicate about Alison Craig Coaching Ltd’s services and offers.
When collecting data, we will ensure that you understand why we are collecting it, how it will be used, and that either we have a legitimate interest for processing it, or we are entering into or fulfilling a contract with you, or as far as reasonably possible, you have granted explicit consent (either written or verbal) or by submitting an online consent form, for your data to be processed.
We only share data with entities that assist us in managing our business. The only data provided to these entities is that needed to accomplish a specific goal. We ensure that all entities that process and/or hold data on our behalf are compliant with the GDPR or they have equivalent safeguards in place if they are outside the EAA (European Economic Area).
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Marketing and opting out
If you have provided your consent, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers, charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights’, below.
Disclosure of your personal data
We may disclose your personal data to:
• other companies within our group;
• our agents and service providers;
• law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;
• our business partners in accordance with the ‘Marketing and opting out’ section above;
• a third party who acquires Alison Craig Coaching Ltd or acquires substantially all of its assets, in which case the personal data shall be one of the acquired assets.
• You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.
• You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
• You have the right to have the data we hold about you erased.
• You have the right to object to us processing your personal data, for direct marketing purposes for example. You may also specify that you object to direct marketing by particular channels such as by email of telephone. If this is the case, please specify the channels you are objecting to in your communications with us.
• You have the right to data portability, i.e. receive a copy of the data we hold about you. There is no administrative charge for this service.
To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us by email at: firstname.lastname@example.org
These rights may not apply in all situations or in relation to all types of processing.
You will need to provide proof of identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use our Website.
Data Protection Supervisory Authority
The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: https://ico.org.uk